The End of FlyBuys New Zealand & the Rise of the "Zero Consumer"

Your Loyalty Innovation Blueprint: Partnerships

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Loyalty Innovation in Action

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Finding Loyalty Inspiration

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Lessons for Loyalty Leaders from CRMC 2025

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It's Time for Loyalty Innovation

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Why Loyalty and Retention Starts at the First Transaction

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The Human Science of Emotional Loyalty

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Are Consumers Loyal to the Brand, or Just the Discount?

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Loyalty program KPIs: 6 Metrics Your CFO Cares About

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Blind Loyalty Challenge with Pablo Sordo

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The High Cost of Inaction: Why Ignoring Loyalty Could Cost You Millions

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The Great Acceleration

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Maximizing Loyalty ROI: Tactics for Loyalty Managers

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Blind Loyalty Challenge with Regan Yan

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Disney Movie Insiders—The Inside Story

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The Airline PR Problem

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Health and Loyalty

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Has Southwest Airlines Lost the Plot?

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Leaning Into Loyalty Amidst Economic Uncertainty

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The Loyalty Imperative in Uncertain Times

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Blind Loyalty Challenge with Jo Ashdown

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5 Steps To Effective Gamification Design by Barry Kirk

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Loyalty Personality Assessment Report

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Loyalty 2.0: Building Brand Interactions that Boost Customer Spending

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Blind Loyalty Challenge with Jason Foo

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Get Personal With Loyalty: Live at Shoptalk

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The Status Wars

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The Perfect D@mn Loyalty Company

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Blind Loyalty Challenge with Lee Martin

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Blind Loyalty Challenge with Fernando Cea Olvera

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Rough Waters Ahead – Turn to Loyalty

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Loyalty AI – The Power of Relevance in Personalization

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Advertising Spend During Disruption: Don't Back Down

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Blind Loyalty Challenge with Alejandro Gonzalez-Saul

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Blind Loyalty Challenge with Patricia Vidaurri

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Blind Loyalty Challenge with Kashmira Motiwalla and Paula Romanini

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Blind Loyalty Challenge with Erin Murray

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Loyalty Lessons: Clienteling and POS Integrations

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Blind Loyalty Challenge with Carly Neubauer

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Blind Loyalty Challenge with Charlie Hills

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Winning Restaurant Loyalty Strategies from Industry Experts

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7 Steps to Winning with Gamification

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Must have feature: Multi template functionality

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BMW Ultimate Rewards

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How to Build an Effective B2B Loyalty Program

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Elevating Customer Experience Beyond Points & Rewards

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Kohl's and Capital One—PLCC shutdown, loyalty and co-brand issuance - Loyalty Experience Platform

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Leveling Up Loyalty Programs

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Renaming a Loyalty Program

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Loyalty Program Complaints & How Brands Are Addressing Them

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Best Practices for Building Successful Loyalty Programs

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Scaling Back on Loyalty Program Perks

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Watch Out For These 5 Gamification Gotchas

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Annex Cloud Loyalty Experience Platform Overview

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The Annex Cloud Advantage

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Build Vs Buy Loyalty Comparison

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Top 12 Differences Between B2C & B2B Loyalty Programs

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7 Reasons To Start A B2 B Loyalty Program Now

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5 Steps To Delivering A Better Customer Experience

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Loyalty as Part of Your Strategic Growth Plan

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Enterprise Loyalty Use Cases Infographic

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Loyalty by the Numbers Infographic

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3 Ways Partnerships Can Elevate Your Loyalty Program

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5 Questions to Ask Before Launching a Loyalty Program

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Does a Paid Loyalty Program Make Sense for My Brand?

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Transforming Loyalty: Harnessing Data to Drive Customer Connections

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7 Reasons Gamification and Loyalty Programs Belong Together

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Will 2024 Be a Hopeless or Hope-full Year?

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5 Standout Loyalty Program Strategies

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How to Choose the Right Loyalty Vendor

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9 Loyalty Platform Capabilities Your Brand Shouldn't Be Without

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Your 7-step Custom vs. SaaS Loyalty Comparison Checklist

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Why Choose a SaaS Loyalty Solution

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Get to Know SaaS--You'll Be Glad You Did

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A Fresh (and Perhaps Radical) Look at Loyalty

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5 Important Benefits of a B2B Loyalty Program

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Turning Churn Into Lasting Customer Loyalty

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6 CX Goals and How Loyalty Helps Achieve

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How to Supercharge 7 Enterprise KPIs

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Closing Your CX Gap with Loyalty

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10 Benefits of Launching a Loyalty Program

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Enhancing Your Retail Media

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Reducing Customer Churn with Loyalty

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Improving Your Customer Experience

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Supporting a Complex Ecosystem

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Increasing Your Key Performance Indicators (KPIs)

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Building Emotional Connections

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Driving Repeat Purchases & Engagement

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Schuler Shoes: How Loyalty Enables Success

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Schuler Shoes: Technology Integration

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Schuler Shoes: Building a Program

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Sambazon Berry Good Rewards Program Launch

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Sambazon Berry Good Rewards Program Strategy

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PetSmart Treats Rewards

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My McDonalds Rewards

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adiClub Rewards

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Ulta Beauty Rewards

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Barnes & Noble Membership & Rewards

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Best Western Rewards

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Future Trends and Innovations in Customer Loyalty

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Measuring and Evaluating Customer Loyalty Program Performance

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Understanding Customer Behavior and Motivation

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Designing and Implementing Effective Customer Loyalty Programs

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Introduction to Customer Loyalty and Rewards Programs

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Let's Talk Loyalty #363: Leading Loyalty Insights from the USA

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Leveraging Loyalty for Your Digital Transformation

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Harnessing Power of Card-linking & Gamification

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Personalizing the Retail Loyalty Experience

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Using Partnerships for Loyalty Growth

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How to Apply Today's Customer Loyalty Trends

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Going Beyond Transactional Loyalty

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A Seat at the Table: Fostering Customer Loyalty for Your QSR

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Taking Loyalty Global While Remaining Local

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Who Needs AI When You Have SaaS?

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How Media Companies Can Maximize Growth through Loyalty

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Mastering Personalized Marketing

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The Harmony of Joy and Loyalty

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Redefining B2B Profitability with Loyalty

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Using Technology to Improve Customer Touchpoints

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Leveraging Partnerships to Enhance Customer Loyalty

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Exploring the Future Of Loyalty At Grocery Shop

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The Importance of Loyalty in the Automotive Industry

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A Guide to Closing the Customer Experience Gap

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Using Data to Identify & Reward Customers

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The Impact of Personalization in the Digital Age

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Using Digital Customer Experiences to Drive Loyalty

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Using Loyalty to Strategically Grow Your Business

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Crafting Personalized Omnichannel Engagement

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From Tracking Points to Delivering Value

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Reset the Way You Approach Gamification

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Crafting Experiences Through Gamification

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Key Metrics and KPIs for Successful Gamification

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Optimizing Loyalty for the Bottom Line

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Fad vs. Fundamental: Personalization

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Fad vs. Fundamental: Gamification

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Building a Data-Driven Loyalty Program Webinar

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Day in the Life of a Rewards Member

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The Stakeholder Game: Six Blind Men, the Elephant and the Pain Chain

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The Stakeholder Game: Finding Allies & Advocates

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The Stakeholder Game: Managing Alignment

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The Stakeholder Game: Project Management

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The Stakeholder Game: A Company Culture of Loyalty

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Loyalty Lessons: Launching Loyalty Campaigns

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Loyalty Lessons: Future-Proofing Technology Investments

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Loyalty Lessons: A Recipe for Restaurants

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Insider View of Loyalty from Annex Cloud

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Getting to Know Annex Cloud: Scalable

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Getting to Know Annex Cloud: Agile

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Getting to Know Annex Cloud: Comprehensive

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Must-have feature: Easy to customize on the fly

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Must-have feature: Gamification

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Must-have feature: Refer a Friend

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Must-have feature: Progressive Profiling

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The B2B Opportunity

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B2B Best Practices

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B2B Loyalty Requires Expertise

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Key B2B Members

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Emotional Loyalty in B2B

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Why B2B loyalty?

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Gamification Tips B2B Brands

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The End of FlyBuys New Zealand & the Rise of the "Zero Consumer"

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Unlocking AI and Loyalty Solutions

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Blind Loyalty Challenge with Phil Hawkins

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Blind Loyalty Challenge with Phil Gunter

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Blind Loyalty Challenge with Lia Grimberg

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Blind Loyalty Challenge with Tom Peace

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Blind Loyalty Challenge with Mark Sage

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Blind Loyalty Challenge with Oscar Rank

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Blind Loyalty Challenge with Phil Rubin

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Blind Loyalty Challenge with Bryan Pearson

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Blind Loyalty Challenge with Guy Rosenhoiz

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Blind Loyalty Challenge with Rich Long

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Blind Loyalty Challenge with Iain Pringle

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Blind Loyalty Challenge with David Slavick

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Blind Loyalty Challenge with Simon Rowles

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Blind Loyalty Challenge with Nik Laming

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Blind Loyalty Challenge with Melanie Van Rooy

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Blind Loyalty Challenge with Tom Kirk

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Blind Loyalty Challenge with Jenn McMillen

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Blind Loyalty Challenge with Adam Posner

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Blind Loyalty Challenge with Amy Barnett

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Blind Loyalty Challenge with Carlos Zenner

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Blind Loyalty Challenge with Bob Salmasi

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Blind Loyalty Challenge with Erin Raese

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Blind Loyalty Challenge with Sam Panzer

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Blind Loyalty Challenge with Dharmesh Bhana

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Blind Loyalty Challenge with Rob McDonald

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Blind Loyalty Challenge with Bart Demczuk

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Blind Loyalty Challenge with Matt Oldham

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Blind Loyalty Challenge with Bill Hanifin

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Blind Loyalty Challenge with Mateboho Malope

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Blind Loyalty Challenge with Johan Moolman

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Blind Loyalty Challenge with Gunjan Kumar

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Blind Loyalty Challenge with Nick Chambers

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Blind Loyalty Challenge with Shyam Shah

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Blind Loyalty Challenge with Zsuzsa Kecsmar

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Blind Loyalty Challenge with Sarah Richardson

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Blind Loyalty Challenge with Andrew Shelton

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Blind Loyalty Challenge with Andrew Swaffield

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Blind Loyalty Challenge with Sebastian Huschner

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Blind Loyalty Challenge with Dr. Nejib Ben Khedher

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Blind Loyalty Challenge with Rendani Mauda

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Blind Loyalty Challenge with Andy Choi

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Blind Loyalty Challenge with Quaniet Jakoet

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Blind Loyalty Challenge with Nida Unas

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Blind Loyalty Challenge with Kia Abbott

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Blind Loyalty Challenge with Fionna Ronnie

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Blind Loyalty Challenge with Ernie Harker

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Blind Loyalty Challenge with Aaron Dauphinee

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Blind Loyalty Challenge with Chris Staab

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Blind Loyalty Challenge with Jitendra Jain

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Blind Loyalty Challenge with Brian Almeida

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Blind Loyalty Challenge with Mark Senteu

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Blind Loyalty Challenge with Rafael Martinez

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Forrester Webinar: How to Transform Loyalty Into a Secret Weapon

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With recent changes to Air Miles in Canada and Nectar in the UK, the coalition model continues to evolve. But will it go extinct? Iain Pringle explores the seismic shift in the New Zealand loyalty landscape that led to the demise of the FlyBuys coalition while Rick explores the rise of the “Zero Consumer” and Airbnb’s customer loyalty strategy.